1. Can I purchase retail here?
2. Where are your products made?
3. How do you ship your products?
4. What is your return policy?
5. Are there set up fees for personalized products?
6. Do I have to buy in multiples of the minimum quantity?
7. Can I get a physical catalog?
8. Where can I request a sample?
9. How are the pencils made?
10. Are they real twigs?
11. Is my personal information safe?
12. Can I buy less than the minimum quantity specified?
13. Do you delay ship?
14. How long does the engraving process take?
1. Can I purchase retail here?
A. You must supply your tax ID, tax exception ID or resale certificate number
during registration in order to purchase our products through our company. If
you contact us we can help you locate a dealer online or in your area. Click
here for more wholesale information.
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2. Where are your products made?
A. Our pencils and most of our wood products are made in Thailand. Our Wildlife
Collection comes from the Philippines and our Gnomes come from Argentina.
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3. How do you ship your products?
A. Our products ship UPS Ground unless otherwise specified. Click
here to learn more about our shipping procedures.
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4. What is your return policy?
A. Click here to learn about our returns and exchanges
policy.
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5. Are there set up fees for personalized products?
A. If it is a new engraving specification, yes. You can view our set up fee
details by visiting any of our customized product pages.
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6. Do I have to buy in multiples of the minimum quantity?
A. You do not have to buy in multiples once the minimum quantity is met unless
otherwise specified in the product description page.
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7. Can I get a physical catalog?
A. You can contact us and request a physical catalog however our online site
contains more in depth product information, images and additional product lines.
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8. Where can I request a sample?
A. You can contact us and we can send you a sample of our twig pencil if you
need any additional samples you will need to purchase them via the phone.
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9. How are the pencils made?
A. You can find everything you want to know about our twig pencils by clicking
here.
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10. Are they real twigs?
A. Yes they are :-)
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11. Is my personal information safe?
A. Your privacy is important to us, you can read our privacy policy here.
Additionally this site is encrypted with SSL 128 bit security to protect your
sensitive information.
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12. Can I buy less than the minimum quantity specified?
A. If you would like to purchase less than the specified minimum on our product
quantities please call us at the office.
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13. Do you delay ship?
A. Yes we do. During the checkout process you can enter a later ship date if
necessary. This step is completely optional.
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14. How long does the engraving process take?
A. The engraving time varies from season to season but typically it takes 3-6
weeks. Need it sooner? Call the office for a more accurate lead time.
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